台灣微軟CSS部門目前正強力誠徵MOSS Support Engineer(正職員工)，歡迎有興趣的朋友可以前來應試，或轉寄給適合的親朋好友。
詳情請見以下內容 :
WANTED : MOSS Support Engineer |
Job Category: Customer Service & Support
Location: Taiwan, Taipei
Job ID: 755731 41085
Division: Services & Support Job Decription
The Support Engineer will provide high quality technical support of Microsoft SharePoint Server and Office system to the Premier and Professional customers. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.
MAIN RESPONSIBILITIES
• Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers
• Represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement.
• Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Effectively manage relationships with customers, Technical Account Managers and other internal MS resources, while ensuring high customer satisfaction of the overall service experiences.
• Compliance with the service operation processes for execution excellence.
• Answer phone calls from customers at appointed on duty time.
Requirements:
1) Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience is preferred.
2) Be familiar with Microsoft product line and functionalities in most products, and skilled in .Net, SharePoint Server, SQL Server, Office…
3) Having experience on Microsoft new technologies will be preferred.
4) Be open and respective, passion in new technology research and adoption.
5) Quick learning ability is required. And can take BIG challenge.
6) Good communication skill and good service skill are expected.
Qualifications :
Experience: 3 - 5 years of related experience
Education :Bachelor’s Degree (B.S. /B.A.)
Professional Training and Certification :MCITP, MCTS is essential
ITIL certification or TOEIC test score 730 will be a plus |
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